Returns & Exchanges

Due to the intimate nature of our products, we maintain a strict hygiene policy to ensure the safety and health of all our customers. We accept returns only on unopened, factory-sealed items within 30 days of purchase.

1

Verify Eligibility

Ensure your item is in its original, unopened vacuum packaging with all security seals intact, as used or opened intimate products cannot be returned.

2

Request Authorization

Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and the secure return shipping address.

3

Package Securely

Place the item in a discreet, plain shipping box to protect your privacy and include a note with your RMA number clearly visible inside the package.

4

Inspection and Refund

Once our warehouse confirms the factory seal is unbroken, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing