Frequently Asked Questions
Everything you need to know about your order and our products.
How is my order packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the store name or contents on the outside.
What materials are used in your products?
Our products are crafted from high-quality materials including medical-grade silicone, 316L surgical steel, and lightweight bio-plastics to ensure safety and comfort.
How do I determine the correct size?
We provide a detailed sizing guide on every product page. We recommend measuring carefully with a flexible tape measure before placing your order to ensure a secure fit.
What is your return policy?
Due to the intimate nature of our products and health regulations, we cannot accept returns or exchanges on items where the hygienic seal has been broken or the product has been worn.
When will my order arrive?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on customs.
What will appear on my credit card statement?
To ensure your discretion, your billing statement will show a neutral descriptor such as 'CC-RETAIL' or 'ONLINE STORE' rather than our full brand name.